I applied online. The process took 5 weeks. I interviewed at Checkr in Dec 2015
Interview
I received an email asking for an initial phone interview after applying online. I was asked to use their scheduling system to input my availability. I gave three times that I was available and didn't receive notice that I'd be having a phone interview during the last time slot of availability that I gave until the DAY BEFORE, and only once I emailed to ask about my status. The phone interview was set up with someone who'd have been my colleague and it went really well - I was told at the end of the interview that I'd be interviewing with the team leads next. I received another email to input my availability in their scheduling system. I gave three times, once again. AGAIN, it got closer and closer to the final time slot that I gave, and after I emailed asking what was going on, the team lead told me that she was sick and asked me to give more future availability, which I did. When I finally had the second interview, which went well, I received an immediate email asking about doing a Google Hangouts interview with the team director and another employee at the company (I am an international applicant so an onsite interview wasn't an option). The holidays were approaching, so the video interview wasn't scheduled until two to three weeks later. I prepared for the video interview, sat in front of my laptop waiting for the call to come, but it didn't come. Fifteen minutes after the scheduled interview start time, I called Checkr, only to be told my first interviewer was sick. I asked if I'd still be having an interview with the second interviewer, and was told that I would. I waited for the second interviewer to call me but that call never came either...so I called Checkr again and asked what was going on. I was told that the interviews had to be in succession so the entire interview would be rescheduled. After waiting a few days and hearing nothing, I emailed my contact (the team lead) and got a reply from someone completely different who said she was a recruiter and that I was no longer being considered for the role due to "restructuring of the company." This seemed very strange to me.
Interview questions [1]
Question 1
Describe a time that there was a incident or a problem that you solved.
The process took 2 weeks. I interviewed at Checkr (San Francisco, CA) in Jan 2016
Interview
The interview process was quick for me which is great because I had job while doing this interview. I got prompt responses and everything was done is a timely manner. First, I got a call for a introduction interview and was set up for a second interview shortly after. After the second phone interview, I was scheduled for an onsite interview. This was all done with a matter of 2-3 weeks. The onsite interview as done promptly; I finished everything on time and as scheduled. Everyone I spoke with on the phone or by email responded to my questions has quickly as they could. You have to keep in mind that these people are very busy, so be patient (which is something you should have for this job).
Interview questions [1]
Question 1
What did you learn or develop during your previous jobs? What can you bring to our team that sets you different from other applicants?
I applied through other source. The process took 2 days. I interviewed at Checkr in Jan 2016
Interview
Phone Interview with a member of the team. The next morning I received a request to come in for an in person interview. When I clicked the link to schedule, the link had expired. I was able to find a workaround but I received an error when submitting the times. I emailed the recruiter and heard back a few hours later from a different person stating that the job had been placed on hold and that they would be reopening the position a few months from now. I was actually told they would be hiring 9 people in the next few months. So all 9 positions are on hold? I found that difficult to believe. They also require you to work a 50 hour workweek, which while not illegal if you are an exempt employee is definitely something you don't want to do to people if you plan to retain them longer than a few months. The salary sounds good when they first present it to you but if you factor in the extra 550 hours you would be working it equates to about $19/hr.
Interview questions [1]
Question 1
Describe an instance where you were not able to satisfy the customer. What happened and what did you do?
I applied online. The process took 4 weeks. I interviewed at Checkr (San Francisco, CA) in Dec 2015
Interview
I applied late November and heard back within a couple of days for a phone interview that took place the first week of December. The team member I spoke with mentioned some big company-wide trip coming up so it wasn't really a surprise when I didn't hear back from anyone for several weeks. Eventually, I was scheduled for a second phone interview, but the caller never reached out at the appointed time. Follow-up communication has been fruitless.
While the pay sounded really good, support reps are expected to work 10 hour days, a majority of that time being providing phone support. Clearly, they need all the help they can get. I'd recommend they hire a recruiter instead of having other support reps without any interview experience run the hiring process.
Interview questions [1]
Question 1
How would you describe exceptional customer support?