I applied online. The process took 3 weeks. I interviewed at Chase (Cleveland, OH) in Jun 2014
Interview
I filled out an online application for Chase and received a call back very soon. I had a quick over the phone interview and was scheduled to meet with the assistant manager the following week. I went to the interview and had to wait for about 30 minutes for the previous interviewee to finish but meanwhile the staff was extremely attentive offering water or coffee while I waited. I was finally interviewed and everything went extremely well. The assistant manager had to leave the office a few times because it was an extremely busy day but it gave me a chance to shake off my nerves. She told me I would hear back from the manager by the following week which I did. Unfortunately, my training was rescheduled so I have to wait an extra week to start.
Interview questions [1]
Question 1
Basic questions such as name a time you went above and below for a customer. Describe a time you dealt with a difficult customer. What have you learned from previous job. Name a time (if one) where your cash register did not equal to the correct amount.
Well it was very casual. Asked for basic information on past experience and education. Asked if I was comfortable handing money and interacting with customers. Very easy and similar to what you would expect from a retail position
Interview was quick. Interviewed with HR and then the branch the branch manager. Interview questions were STAR method questions and asked about past customer service experience. They take you around and introduce you to others at the branch
Interview questions [1]
Question 1
It’s basically the STAR method questions. Questions based on customer service and sales
not bad at all, quite lengthy the human recourse lady was helpful and I got to ask a lot of questions. they would ask you about your last job expereince and also expectations