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      Customer Sucess Representative Interview

      24 Feb 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at CharacterStrong in Dec 2024

      Interview

      RUN! The entire hiring process took three months. I applied on December 2nd and was initially contacted by the hiring manager to complete a one-way interview answering two questions. The second stage involved completing a detailed performance task. Following this, the HR recruiter informed me that due to the holiday season, there would be a delay in updates. After the holidays, I was invited to schedule a final interview, which lasted 2.5 hours and included both a member of the executive team and the hiring manager. During this final interview, I was told midway through that they were interested in moving forward with a reference check and was asked to provide my references. This was on a Thursday. I promptly sent my references the same day. The recruiter was able to reach two of the three references that same day but had difficulty reaching the last one. After following up on my end, my final reference was able to connect with them on Tuesday. After completing three interview stages over two months, including a 2.5-hour interview and a full reference check, I was then completely ghosted. Despite following up two weeks later, I was simply told they were still interviewing and making a decision. Now, after a month of waiting with no further communication, I have yet to receive any closure regarding my candidacy. For a company that prides itself on building character and kindness, this experience has been incredibly disappointing and unprofessional. I invested three months in this process—applying, interviewing, and completing multiple tasks—only to be left without any follow-up. This has been the most unprofessional interview process I have encountered.

      Interview questions [1]

      Question 1

      Why do you want to work at CS
      Answer question
      1