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      Celigo

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      Customer Success Manager (CSM) Interview

      12 Feb 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Celigo

      Interview

      Long interview process. 4 interviews over a month and a half. One of the calls included a mock onboarding kick-off call presentation. They asked challenging questions. The direct manager was not an employee focused 'people person'. I gave the benefit of the doubt as it was a mock kick-off. Customers can sometimes be challenging. After hiring, this behavior continued and excuses were made constantly for this person.

      Interview questions [1]

      Question 1

      How would you handle a customer who is very upset about the expected timeline of the project completion.
      Answer question
      1
      avatar
      Celigo response
      2y
      Thank you for sharing your interview experience. We appreciate your feedback. We strive to provide a comprehensive and thorough evaluation of candidates, which may result in a multi-step interview process. Your insights are valuable as we continuously refine our procedures to ensure they align with our hiring goals. We'll take your comments into consideration to enhance our hiring experience. - Celigo