I applied online. The process took 5 days. I interviewed at CarMax (Houston, TX) in Mar 2009
Interview
Once Carmax offers you an interview, be prepared to spend 2-3 hours. You will have a lot of paperwork, waiting, and multiple managers will come to ask you questions so they can get a collective perspective on you. A background and credit check will also be ran while you wait. For the company, the interview process makes sense, but as the interviewee, it is tiresome. By the time I had waited for 2 hours, and the 3rd person had asked me the same questions, I was ready to leave and unmotivated to work with the company.
Short phone screen, then was asked to the location for an in person interview. Asked 8-10 behavioral interview questions and then was asked to show the managers a car like they were the customer.
Interview questions [1]
Question 1
Tell me about a time you were able to help someone make an informed decision
Website provides personality test/profile. After you complete that you are invited to a phone interview with a recruiter. They will schedule an interview to the site. Interview with Manager and then GM, visit the lot and showcase professionalism and sales abilities
After doing a lengthy personality assessment online, I did a phone interview. The phone interview went well and I was invited for an in-person interview.
At the in-person interview, I had an extensive conversation with the sales manager, David. I thought it went really well. After that, I met with two other salespeople and we did a role-playing session where I greeted one of them and gave him an overview of a car on the lot.
After that, they said I'd get an answer in the next few days. I never did. While it's obvious that I didn't get the role, Carmax lacked the professionalism to at least send me an email letting me know that I had not made the cut.
Due to this experience, I will not be shopping Carmax the next time I need a new vehicle.
Interview questions [1]
Question 1
What questions would you ask a prospective customer?