I applied through an employee referral. The process took 1+ week. I interviewed at CarMax (Charleston, SC) in Jun 2016
Interview
Applied online and received a call to schedule a phone interview. Phone interview was a few days later. Asked about my work history and why I wanted to work at CarMax. I was told I would get a call to schedule an in person interview in a few days. I had to follow up but a face to face interview was scheduled. When I got there, after I met the manager, I was put in a room to have the "online interview." Took about 10-20mins. Background and drug/alcohol usage questions mostly. After that, I was supposed to be interviewed by the service and sales manager but service manager was "called into another meeting" so I just interviewed wth the sales manager. I prepared to role play selling a vehicle but we role played in that same room. Did not go outside. No drug test and they said they would call me in a couple of days either way to have me come back for another interview or to let me know they have "decided to go a different direction." Based on the other reviews on here, I pretty much knew then that I would not get a job offer. 1 1/2wks later and a follow up call to them and have yet to hear. A call like the said they would give me would have been nice. They should respect by time as I thanked him for his. Oh well!
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?
Easy-going and interviewee friendly. Looks to bring out opportunity for growth for the interviewee. Begins with a screening call by the manager, goes to an in-person interview with the manager where specific sales questions are asked, and then concludes with a final interview with the LGM to assess fit.
Interview questions [1]
Question 1
Demonstrate a cohesive sales routine to a potential customer.
3 interviews, situational, role play, final with GM. Basic sales experience and mostly conversational. Fairly easy interview and entry level; they may give you objections but will give you the right answer in the end
Interview questions [1]
Question 1
What is the first part of a customer interaction after the introduction?