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      CarGurus

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      IT Service Desk Analyst Interview

      4 Sept 2025
      Anonymous interview candidate
      Boston, MA

      Other IT Service Desk Analyst interview reviews for CarGurus

      IT Service Desk Analyst Interview

      26 Feb 2024
      Anonymous employee
      Cambridge, MA
      Accepted offer
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CarGurus (Boston, MA) in Aug 2025

      Interview

      The interview process went pretty quickly. I had a phone screen with their technical recruiter and then with the hiring manager. My last interview was a 2-hour on-site session. I was placed in a small conference room, and the majority of my interviews were conducted via Google Meet, with only one in-person interview. I was disappointed in the experience. If I am coming on site, why can't they schedule it for everyone to be there too? I went in more nervous than I thought. The majority of the questions I was asked pertained to project work and how I would handle specific situations. I felt the first interviewer made me up my defenses a lot, and I only managed to make myself more nervous, which did not help my case at all. I understand why I wasn't chosen. I would also say that I will not be doing another 2-hour interview, as it's emotionally and mentally draining. I left. I was defending myself for that period. I was a mess and all over the place. I got an email back with a kind rejection and was offered feedback via phone or email.

      Interview questions [1]

      Question 1

      How did you handle not finishing a project on time?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CarGurus (Cambridge, MA) in Aug 2023

      Interview

      Applied and was contacted pretty quickly to set up a phone screening where I got an overview of the company, the role, and some sample questions I'd be asked in the next step of the process. I had two more interviews which were with my direct team members where I was asked technical questions and about my previous experience in IT operations. Process was very quick, transparent, and felt relevant to the role.

      Interview questions [3]

      Question 1

      Describe the function of DNS in networking and list some common issues that may occur
      Answer question

      Question 2

      What is an ARP table and why is it important from a cybersecurity perspective?
      Answer question

      Question 3

      Which IAM and MFA platforms have you used in the past? Do you have experience administering these platforms?
      Answer question