The process took 1 week. I interviewed at Capital One (Richmond, VA) in Jan 2008
Interview
The initial interview was a brief phone interview. Next was an online assesment that consisted of about 100 questions or more. Next was another phone assesment in which you would pretendas if an actual escalated call was taking place and how you would react.
Interview questions [1]
Question 1
name a timeyou dealt with a member conflict. How did you handle the situation?