The process took 2 weeks. I interviewed at CVS Health
Interview
The interview process began with a HireVue video interview, which I completed on my phone. It included 3 questions. You get 30 seconds to read a question and think about an answer before your answer is recorded. The next "round" was a phone interview with a CVS recruiter. The final interview was face to face. It consisted of two separate 30 minute interviews with various department personell. Be prepared to provide lots of examples! I got a positive vibe from everyone I interviewed with and was impressed by the tenure amongst the team.
Interview questions [1]
Question 1
Provide an example of a time when you went above and beyond to ensure a customer's needs were met.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
