I applied online. The process took 1+ week. I interviewed at CSAA Insurance Group, a AAA Insurer (Colorado Springs, CO)
Interview
Applied online then did the assessment. I waited 3 months and never heard back from them. I reapplied and was called that same day for a phone interview. They then scheduled me for a typing test and hour long interview with a supervisor. I was asked to come back to meet the hiring manager. The recruiter called same day with a contingency offer (drug test and background check)
Interview questions [1]
Question 1
When have you had to de-escalate a client and what was there response?
I interviewed at CSAA Insurance Group, a AAA Insurer (Lubbock, TX)
Interview
Direct questions of my last employment roles and reasons for leaving. Seemed understanding of my reasons due to my reasons for leaving were due to TPA lack of contracts and layoffs.
Interview questions [1]
Question 1
Requested details of my last 5 employment roles and explain why I left
I applied online. The process took 1 week. I interviewed at CSAA Insurance Group, a AAA Insurer (Walnut Creek, CA) in Nov 2025
Interview
Super quick and easy with actual humans involved. Quite a bit of testing but 2 interviews and a call the next day offering me the job. Fastest interview process I’ve had in a while.
I interviewed at CSAA Insurance Group, a AAA Insurer (Arizona City, AZ)
Interview
Was cut off during interview. Didnt feel seen or heard they just basically looked at me like I was weird. No type of interaction to get to know me. Just the STAR questions.
Interview questions [1]
Question 1
How would you describe a conflict you had with a customer