I applied online. The process took 2 weeks. I interviewed at CIBC (Bolton, ON) in Nov 2023
Interview
I had 2 interviews. One took place on Microsoft teams (online) and second was with 2 branch managers in person
Very smooth and straightforward process. The managers were really nice and led the interview as a comfortable conversation rather than a stressful interview situation
Interview questions [1]
Question 1
Tell us about the roles and responsibilities as a CSR?
How do you handle a difficult client situation?
How did you build a relationship with customers you worked with at your previous job?