it was smooth. First applied on their website then received an email for the interview then waited approximately 1 month for the second round of interview and after that waited 2 weeks for the final results.
Interview questions [1]
Question 1
What is your availability
Why you want to be in customer service role
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc