One on one interview with the HR. Very casual and friendly. Assured me not to be nervous, just standard procedure and ask me some standard questions. Why CIBC, Prior customer service experience. Experience of dealing with irate customers. Your goals in 5 years. Very conversational, in the end offered me another opportunity and I decided to take it.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc