I applied online. The process took 1+ week. I interviewed at CIBC (Waterloo, ON) in Aug 2012
Interview
Basic Questions.
Your Goal and Objective
Past experience.
Your advantage for this branch.
The branch manager did the interview and eveything was smooth. Did not ask picky questions.
Interview questions [1]
Question 1
Nothing very difficult. Basic questions for basic position.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc