I applied online. I interviewed at CIBC (Markham, ON) in Jun 2017
Interview
phone interview at first and take one week to interview at branch. General and csr manager interview together and they are very gentle and kind , and do some role during the interview , such as deposit money and sell credit.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc