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      CGI

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      Service Desk Technician Interview

      9 Dec 2018
      Anonymous employee
      Montreal, QC

      Other Service Desk Technician interview reviews for CGI

      Service Desk Technician Interview

      10 Jun 2021
      Anonymous employee
      Montreal, QC
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through university. The process took 2 weeks. I interviewed at CGI (Montreal, QC) in Nov 2018

      Interview

      Our school organized a trip to the company, then I submit my CV over there. After they contacted me on phone, just asked my available time and tell me that I am selected for the group interview. In interview they tell me to introduce myself in second language, and some basic interview question, they will gave out a basic test review your basic technical skills. They did not ask the group to do situations together, everybody just get the same questions.

      Interview questions [1]

      Question 1

      Introduce yourself in second language
      1 Answer
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at CGI (Montreal, QC) in Jun 2021

      Interview

      After applying I got a call from HR, next step was to complete technical test online, after that I needed to schedule the interview. Interview was all about behavioral question that how would you handle the customer and why you want to apply for this position.

      Interview questions [4]

      Question 1

      Tell me about your educational background and your professional work experience
      1 Answer

      Question 2

      If some customer is pushing you and he is very angry on you and asking for immediate assistance how will you handle that customer?
      1 Answer

      Question 3

      If some customer is very happy with your service and asking you some personal questions and wasting your time how will you handle that customer?
      1 Answer

      Question 4

      What will you do if you get a call at 4.23pm and your shift is ending at 4.30?
      1 Answer