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      Customer Services Representative Interview

      22 Jul 2025
      Anonymous employee
      Cape Town

      Other Customer Services Representative interview reviews for CCI

      Customee Service Representative Interview

      25 Oct 2025
      Anonymous employee
      Umhlanga
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at CCI (Cape Town) in Jul 2025

      Interview

      Interview process was smooth started by doing some assessments first, had to pass all of them by achieving 80%, got interviewed by the Client, Interview was an hour long. Got results the same day whether i made it or not.

      Interview questions [1]

      Question 1

      How do you handle a difficult customer.
      1 Answer
      Easy interview

      Application

      I applied in-person. The process took 1 day. I interviewed at CCI (Umhlanga) in Sept 2025

      Interview

      I started with a one on one interview with the recruiter about myself and my work experience. Then I was taken to a room for assesments for typing, fluency in English etc. Compared to other company interviews this was the best and least intense one yet.

      Interview questions [1]

      Question 1

      They asked me about myself and my work experience.
      Answer question

      Customers Service Representative Interview

      29 Nov 2024
      Anonymous employee
      Umhlanga
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at CCI (Umhlanga) in Nov 2024

      Interview

      There is a verbal interview, "tell about yourself and work experience" Where the interview want to see how confident you are, if passed you are send to do Online Assessments including typing test and English test, if passed you go on another verbal interview with the campaign manager

      Interview questions [1]

      Question 1

      What do you understand about empathy
      1 Answer