Step 1: Initial Screening (30–45 minutes)
Purpose: Assess the candidate’s background, motivation, and alignment with the role.
Conducted by: HR or a hiring manager.
Step 2: Role-Specific Assessment (60 minutes)
Purpose: Test the candidate’s technical, analytical, and problem-solving skills.
Conducted by: Customer Success team leader or senior team member.
Purpose: Evaluate interpersonal and collaboration skills and ensure alignment with company culture.
Conducted by: Panel interview with the Customer Success Director.