Objective: The first step in the process is the online application. Candidates apply through the British Airways career portal by submitting their resume, cover letter, and other required documents (e.g., certifications, degrees). Screening: British Airways' HR team uses an Applicant Tracking System (ATS) to filter resumes based on relevant experience, qualifications, and skills. Online Assessment: Some roles (especially customer-facing ones) may include an initial online assessment to test basic competencies, language proficiency, and personality traits related to customer service and teamwork.