I applied online. The process took 2 weeks. I interviewed at British Airways (London, England) in Aug 2018
Interview
Many questionnaires before the actual assessment day/interview day. (Both in the same day).
The day is split into both morning and afternoon interviews which you need to select which one you would like to attend. I selected a morning interview as I wanted to be fresh and ready to go. (Also I stayed over the night before as I am from the North).
The assessment itself started with a brief and to check you are tall enough. (Please make sure you are tall enough as sadly people do get turned away at this point). Then it was a group task which you are marked on and then a 1:1 interview with another British Airways employee. After this point you wait and sadly some of the group gets asked to leave and the others go through to a 2:1 interview.
Interview questions [1]
Question 1
When and how did you deal with a difficult customer service situation
I interviewed at British Airways (London, England)
Interview
Easy and friendly people. Did an online interior. Breakout rooms for one on one sections. Asked to read a sheet then asked questions about my experience. How I have handled previous situations. Used star formula went very well.
Interview questions [1]
Question 1
Give an example of a time you were under pressure at work
I applied online. I interviewed at British Airways (Heathrow, England)
Interview
A long day, but assessors helped us feel at ease throught the process. The two interviewers had different styles which helped the interview flow. The wait for an offer was the most nerve-racking part.
Interview questions [1]
Question 1
Tell us about a time you went above and beyond at work
Firstly we did get right to work checked and arm reach check. Then we were separated into few groups and did group interview. Then the selected candidates were called for role play, reading PA script and one to two interview.
Interview questions [1]
Question 1
Have you had a time that you had to against to your boss? and why?