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      British Airways

      Part of International Airlines Group

      Engaged employer

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      Related searches: British Airways reviews | British Airways jobs | British Airways salaries | British Airways benefits
      British Airways interviewsBritish Airways Customer Service Representative interviewsBritish Airways interview


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      Customer Service Representative Interview

      27 Apr 2017
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at British Airways in Apr 2017

      Interview

      After I send my application, I was contacted in 2-3 days to take an online test which took around 45 mins. After being successful and selected, I was booked for an interview. The interview consist of taking another similar test and then you are being interview by 3 other people. They all take their turn and write down notes of everything questions you answers.

      Interview questions [3]

      Question 1

      Tell me a time when you had to deal with a angry customer ?
      Answer question

      Question 2

      How do you work in a group ?
      Answer question

      Question 3

      Reenact this situation of handling a baggage thats too heavy and you have to convince the client to drop some stuff ?
      1 Answer
      18

      Other Customer Service Representative interview reviews for British Airways

      Customer Service Representative Interview

      27 Feb 2025
      Anonymous employee
      Heathrow, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at British Airways (Heathrow, England)

      Interview

      Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.

      Interview questions [1]

      Question 1

      How you will deal with diffrent ethnicity people
      Answer question

      Customer Service Representative (CSR) Interview

      21 May 2024
      Anonymous employee
      Noida
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at British Airways (Noida)

      Interview

      The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.

      Interview questions [1]

      Question 1

      Why do you want to join the organisation and what do you know about it.
      Answer question
      3

      Customer Service Representative (CSR) Interview

      22 Aug 2023
      Anonymous interview candidate
      Heathrow, England
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at British Airways (Heathrow, England) in Aug 2023

      Interview

      I applied online. Completed a couple of online assessments. Then I waited 6 months for an interview. The interview was via teams and included a couple of scenarios to go through and provide your feed back.

      Interview questions [1]

      Question 1

      What makes you want to work for British Airways?
      Answer question
      1