Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Box

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Box reviews | Box jobs | Box salaries | Box benefits | Box conversations
      Box interviewsBox Senior Customer Success Manager interviewsBox interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Senior Customer Success Manager Interview

      11 May 2015
      Anonymous interview candidate
      Seattle, WA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Box (Seattle, WA) in May 2015

      Interview

      I applied online. I was contacted by a recruiter who said "We've reviewed your resume -- you have a stellar background!" I was then asked to do a "Video Interview". This immediately started to feel quite dehumanizing and demeaning. I was told "The questions will focus on getting to know more about you and your past experiences." and I was given a link to a document to help me prepare. At that link most of the example questions were not about "you and your past experiences", they were about the Box product. Some of them were pretty in depth questions, in fact. A person would have to spend quite a bit of time preparing to answer all of those questions about the Box product. And I was expected to do that before I even had the chance to speak to someone within the company. So, I did the video interview, against my better judgment. It was a completely automated process done through a website (company name is wepow). For each of 4 questions, I watched a video recorded by someone at Box who posed the question, after which I had 30 seconds to consider each question, and then 1 minute to answer. In some cases, one minute really wasn't long enough to answer as well as I wanted to. Also, as it turned out, the time I spent looking at their "preparation document" mentioned above was wasted, as none of the questions referred to anything on that page. I walked away from that experience already having a pretty negative impression of Box. I then had a 30-minute call with a recruiter. She seemed a bit tense, or uncomfortable. She didn't ask anything substantial. Definitely not engaged. I've had many interviews in the last few months and this was one of the most uncomfortable (this, and the next one below). The next interview was with someone who I was told manages people in this position, but in other regions of the US. Again, she seemed very disconnected and not really interested in being on the call. It felt like she was going through the motions. She went through her script, I tried to lighten the conversation up and get her engaged, but it really never clicked. I was trying to sell myself, frankly, because again there were very few questions from her that really allowed me to do that. I was really taken aback when she completely cut off the conversation when I was in mid-sentence, exactly at the top of the hour (it was apparently supposed to be a 30 minute call, although she was 4 minutes late). She said I'd hear from the recruiter in the next few days. I remember distinctly thinking "Well, I hope my manager is easier to talk to than she was." A day or two later I received an email from the recruiter, Christina, that said "While your experience is impressive, it is not a direct match for the team's hiring needs at this time." I have no idea how they could have decided this, based on any info they got in the interviews. Anything they know about me would have come from my resume, since they were not trying to get much information from or about me in the three interviews I did. Also I have 99% of the experience and skills they asked for. As I was writing this review, I realized it felt like I was just being put through the process so they could say they'd processed me. It was as if they needed to reach some sort of quota, but never intended to move forward with me. In fact, that is EXACTLY what it felt like. I spent quite a few hours preparing for and participating in these interviews. I feel as if I wasn't taken seriously, or treated respectfully or professionally. This was an experience I'm not going to soon forget.

      Interview questions [4]

      Question 1

      Tell me a little bit about yourself.
      Answer question

      Question 2

      Explain the Cloud to my grandmother. And to a CIO.
      Answer question

      Question 3

      What is the greatest technology in the world today?
      Answer question

      Question 4

      Why Box?
      Answer question
      5

      Other Senior Customer Success Manager interview reviews for Box

      Senior Customer Success Manager Interview

      4 May 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Box

      Interview

      Standard process: recruiter screen, hiring manager, peer interview, executive interview, presentation. I was shocked that I went through weeks of interviews and after the final round presentation the feedback I received was that my presentation was lacking because I didn't know the product/do my research. I'm sorry, but I was honest with you during the interview process that I work 50-60 hr weeks so in what world do you believe that someone will have time to fully learn your product for an INTERVIEW

      Interview questions [1]

      Question 1

      Tell me about your experience managing higher education clients
      Answer question

      Senior Customer Success Manager Interview

      16 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      The interview process has 4 rounds. Everyone was super friendly and the interview was more geared towards personality assessment. The technical questions were more so to gauge thought process. Overall I enjoyed the interview.

      Interview questions [1]

      Question 1

      How did you hear about Box?
      1 Answer

      Sr Customer Success Manager Interview

      1 Feb 2021
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Box (Seattle, WA) in Dec 2020

      Interview

      It was a straightforward process: I had an initial phone screen from internal recruiter for 30 minutes. Next up was a Zoom meeting with hiring manager. The last step was an interview loop with 4 different people on the team and a 20 minute presentation.

      Interview questions [1]

      Question 1

      Tell me about a time that you had to deal with a difficult client and what did you do.
      Answer question