I applied online. The process took 2 weeks. I interviewed at Booking.com (Paris) in Jul 2025
Interview
The whole process was tedious and unnecessarily long, The interviewers ask you lots of questions about your previous experiences, but ignore you when you ask specific details about the job or the profile they are looking for. When after about 40 minutes of talking and answering their questions I finally got to ask them what were the KPIs for the role, instead of giving any specifics, they turned it back on me saying, "you probably should be able to tell us what you think they are". Overall I left the interviews exhausted from answering their questions but with no details about the team, their values or the skillset they are after
Interview questions [1]
Question 1
- Tell us about your previous experience
- How do you prioritise your tasks
I interviewed at Booking.com (Manchester, England)
Interview
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Interview questions [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Interview questions [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.