I applied online. I interviewed at Block (Melbourne) in Feb 2021
Interview
Interview was presented as a 30-minute phone consultation. Recruiter asked questions regarding knowledge of Square, offered an overview of the company, and then asked questions about current experience, and job-specific questioning
Starting salary offered was below average. I was also informed by recruiter that they do not hire externally for mid, or high tier roles within customer service or support roles. All progression is from internal hires. If you're looking for a mid, or high level role, do not bother applying
Interview questions [1]
Question 1
- Tell us about a challenging customer scenario, and how your resolved it differently than you normally would
- Tell us about something new you have learned in the last 6 months, and how did you learn it
- Tell us about a tough situation a customer had, and how you helped solve that issue
The process took 2 weeks. I interviewed at Block (Dublin, Dublin)
Interview
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Interview questions [1]
Question 1
They asked some some questions about how I would handle certain situations
