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      Customer Success Advocate Interview

      7 Feb 2021
      Anonymous interview candidate
      Dublin, Dublin

      Other Customer Success Advocate interview reviews for Block

      Customer Success Advocate Interview

      13 Sept 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. The process took 6 days. I interviewed at Block (Dublin, Dublin) in Jan 2021

      Interview

      One of the most disappointing interviews I'd ever had. A recruiter responded to my application by email. She asked to complete an assestment and set up a phone call with the hiring manger and another one with a Spanish speaker. When the hiring manager rung, from the get go I felt he was uninterested. He quickly ran through his background and the company. He just had negative tone off him. He also told me to suspend the call in Spanish because, apparently, the other employee was unavailable. I had to ask him if he wanted to talk about my CV or my interest in this company. I tried to have a conversation by bringing up all the information that I had prepared for the interview, as in any normal interview, but he was not willing to do it. I felt I had wasted my time preparing this interview, even though, as you know, the time spent in preparing an interview is never time wasted. Then I got an automated rejection email 2 days later. Good luck to whoever gets that role, the company does not seem like a good place to work and develop your career.

      Interview questions [1]

      Question 1

      - Describe how to make a cup of tea to someone who has never made it before. - What would be the perfect snack to go along with your tea, and why? - Why do you want to join our team?
      Answer question
      3
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Block (Dublin, Dublin)

      Interview

      Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.

      Interview questions [1]

      Question 1

      Lots of competency based, tell me about a time...
      Answer question

      Customer Success Advocate Interview

      5 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.

      Interview questions [1]

      Question 1

      Customer service based questions and scenario
      Answer question

      Customer Success Advocate Interview

      4 Sept 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions

      Interview questions [1]

      Question 1

      They asked some some questions about how I would handle certain situations
      Answer question