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      Customer Support Analyst Interview

      13 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Blackbaud

      Interview

      1st - complete and submit a digital interview. I actually enjoyed this process and thought it was a lot of fun. They send you a video/info to review before virtual in person interview. 2nd - virtual in person interview with 2 Blackbaud employees. It went well, a lot of the information they were discussing about the position can easily be trained, but I felt if you didn't know any of the information or your response to their questions wasn't up to their standards, (even though most of the info is trainable AND they have training start dates for new employees) it just gave me the impression they were looking for something very specific. Even though they did say 'There's no wrong answer...". I gave them multiple opportunities to tell me specifically what they are looking for in this position and if there were anything in my resume or experience that they were concerned about. They told me what they wanted (which is exactly my experience) and they weren't concerned with anything in my resume/experience (which actually should've been a red flag when interviewers say this, because it was very obvious they wanted something specific). 3rd - after the interview, they emailed me an assignment and I completed the assignment and sent it back. It was easy and again, that information is trainable for anyone. First, it's a pet peeve that job seekers are asked to work on something for them even though we aren't hired. And a huge pet peeve of mine is that there are many job seekers who have many transferable skills, and all the company needs to do is just train them on what they are wanting. I feel like take home assignments are ridiculous anyway, because companies are missing out on awesome people who just need a few hours on company training if they don't know something. But this assignment alone was a no brainer, but again, they were looking for something so specific and they didn't communicate what that was. Lastly, I received a phone call from a Recruiter....who I didn't know and have never spoken to throughout this whole process. I did speak with a Recruiter in the beginning, but this person was different. The phone call went like this: Recruiter: "I called to inform you that you didn't get the position." Me: "Aww, that's disappointing, I was really looking forward to being part of the team. Did (names of interviewers) provide any feedback, this will help me work more on my skills." Recruiter: "No." Dead silence. Me thinking: Wow. If you want to build a better world, maybe you should start on providing feedback. ;-) I thanked her for her time. And that was it. Interviews are exhausting and this interview process was all about Blackbaud and not about the interviewer. It was a lot of take, take, take. And since the last time I reviewed Blackbaud's overall ratings on Glassdoor, it dropped from 4.1 to 3.7.

      Interview questions [1]

      Question 1

      Scenario Questions...."Tell me about a time when...."
      Answer question
      6

      Other Customer Support Analyst interview reviews for Blackbaud

      Customer Support Analyst Interview

      7 Dec 2018
      Anonymous interview candidate
      Charleston, SC
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Blackbaud (Charleston, SC) in Oct 2018

      Interview

      I was contacted right away for an online automated interview through 'hirevue' After roughly 3 weeks to a month I was contacted via email for an on campus interview. I was given a tour of the facility and taken into a separate room to discuss salary, training, PTO etc. Afterward I was taken to a current employee to shadow them for roughly 30-40 minutes. Once that was completed I went to another room to conduct a more traditional interview with two supervisors. After this whole process I was given a more in depth tour of the campus and escorted back to the front.

      Interview questions [1]

      Question 1

      "What's something that you are known for outside your career? Something you are really knowledgeable about...If I came to you about this what are some questions you would ask me?"
      1 Answer

      Customer Support Analyst Interview

      13 Aug 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Blackbaud in Jul 2017

      Interview

      After 3 weeks email requesting a Video Interview before they even see you. Onsite for several hours. Exhausting! Two computer test a quick shadow, Tech support questions etc. Interview should be broken down into segments.....................

      Interview questions [1]

      Question 1

      Why should we hire you. 2) Why Blackbaud. 3) Give 2 examples of your success in a project. i dont remember the rest
      Answer question

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