Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Big W

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Big W reviews | Big W jobs | Big W salaries | Big W benefits
      Big W interviewsBig W Customer Service Representative interviewsBig W interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      30 Oct 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Big W

      Interview

      I applied online. Group interview where you are split into two groups and complete a set of activities and act out scenarios. Afterwards, you can ask questions to the interviewer.

      Interview questions [1]

      Question 1

      How do you ensure customers have a positive customer experience?
      Answer question

      Other Customer Service Representative interview reviews for Big W

      Customer Service Representative Interview

      31 Oct 2024
      Anonymous interview candidate
      Castle Hill
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Big W (Castle Hill)

      Interview

      Terrible. Chat AI interview that scans your answers for particular words, and either progresses you or doesn’t, based on that. It isn’t conducted by a real person, which means you could be rejected for arbitrary reasons.

      Interview questions [1]

      Question 1

      Cant remember the questions tbh
      Answer question

      Customer Service Representative Interview

      9 May 2022
      Anonymous interview candidate
      Melbourne
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Big W (Melbourne) in Apr 2022

      Interview

      Very hard where candidates are not getting right opportunity to show their talent and skills, recording themselves makes to loose confidence. Do interview should be organised face to face so candidates feel confident

      Interview questions [1]

      Question 1

      Video recording interview via link
      Answer question
      2