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      Customer Experience Associate Interview

      21 Jul 2020
      Anonymous employee
      New York, NY

      Other Customer Experience Associate interview reviews for Better

      Customer Experience Associate Interview

      6 Oct 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Better (New York, NY) in Jul 2020

      Interview

      Everything on Glassdoor is right about this interview process. I applied online and didn't get a response for about a month. Once I got a response, I scheduled a phone screening the next day. After that, I had to do an assessment and personality test. If you make it to the next round, you'll have 3 rounds of interviews with 3 different people all around 30 minutes each. They ask a lot of behavioral questions that you can't really prep for. You will also have a mock sales call with the manager but they give you all the information beforehand, just research and you'll be fine! I got a response within 2 days after that last round that I got the job.

      Interview questions [3]

      Question 1

      How do you handle difficult customers?
      1 Answer

      Question 2

      Why Better?
      Answer question

      Question 3

      Tell me about yourself.
      Answer question
      15

      Application

      I applied online. I interviewed at Better

      Interview

      A three-round interview process with different members of the team. Mock sales call, behavioral questions, pretty normal stuff. Everyone I spoke to was nice and I was optimistic about my performance.

      Interview questions [1]

      Question 1

      Here's a scenario, let's pretend you are the CEA.
      Answer question

      Customer Experience Associate Interview

      28 Apr 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Better

      Interview

      I made it through the phone screening and was told to wait for HR coordinators to schedule my virtual interview. I waited and waited and never heard back just to find out that the job posting had been closed. It was very disappointing to find out on my own, I was looking forward to moving forward with my hiring process. Wish they could've told me that they reached candidate capacity earlier.. I waited for a while for nothing.

      Interview questions [1]

      Question 1

      Name a time when you went above and beyond for a customer.
      Answer question

      Customer Experience Associate Interview

      18 Apr 2021
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Better (Charlotte, NC) in Apr 2021

      Interview

      The interview process was great. It was all virtual. The first part of the interview was a phone conversation. The second part was an assessment and job relatable questions and the third part was a zoom interview as well as a mock sales call

      Interview questions [1]

      Question 1

      The mock sales call was the biggest part of the interview
      1 Answer