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      Banesco USA

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      Help Desk Manager Interview

      16 Aug 2021
      Anonymous interview candidate
      Miami, FL
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Banesco USA (Miami, FL) in Jul 2021

      Interview

      Was connected to Banesco through a recruiting company. They set up a Google Meet call with the IT governance officer and it went very well. They set up a 2nd call with him and the IT operations manager and that went well. A 3rd interview was setup with the CIO and the interim Help Desk Manager. That interview was a little more intense due to it being a 3 person panel. There was a 4th interview with the internal talent specialist and it seemed as if the purpose was to find if my expectation and what I interpreted from the team about the role aligns with what I was looking for. I was informed they are still interviewing candidates. I have yet to hear back.

      Interview questions [1]

      Question 1

      A lot of scenario based questions. If there is a ticket from the CIO and he is not receiving emails and a ticket about the wire transfer department not being able to submit/receive wire transfer which ticket would you prioritize? and more scenario based questions about management of the help desk staff. I was asked to list the OSI model
      Answer question