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      BT Group

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      Retention Advisor Interview

      19 Sept 2017
      Anonymous employee
      Truro, England

      Other Retention Advisor interview reviews for BT Group

      Retention Advisor Interview

      13 Nov 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group

      Interview

      The interview was straight forward but thorough. There was a series of online assessments and telephone screening calls before the actual interview. Just fulling the word count now because I want to see other reviews but for some reason I have to do this

      Interview questions [1]

      Question 1

      I have no idea to be honest
      1 Answer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at BT Group (Truro, England) in Jan 2017

      Interview

      telephone interview, online process then one group interview hich was followed up on the same day by a short one on one interview and live call listening which gave me a feel for the job.

      Interview questions [1]

      Question 1

      What my previous employer didn't like about me.
      1 Answer

      Retention Advisor Interview

      2 Sept 2017
      Anonymous interview candidate
      Glasgow, Scotland
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at BT Group (Glasgow, Scotland) in Aug 2017

      Interview

      Passed an online assessment and then a telephone interview. Went into the final stage which was a group assessment. Without blowing my own trumpet I have 10 years sales and customer service experience and 100% passed the one to one interview and group task offered. It was noted that 4 people in the assessment group already worked there but where on agency contracts so the whole process seemed like a set up. Was told I would hear back in 7 days and nothing. Called the rectruitment team at Manpower continuously for a week and was constantly fobbed off with excuses like 'there's a delay', 'the person who deals with that isn't available' and was 3 times told someone was gonna call me back to let me know the progress, this of course didn't happen. Eventually got an email at 8pm on a Friday evening saying I was unsuccessful with absolutely no feedback. Absolute joke of a recruitment process so don't bother yourself people if this is what they are like even before your through the door.

      Interview questions [1]

      Question 1

      Name a time you've hit targets
      Answer question
      1