Group ice breaker to start, name, current role, why BT. Followed by asking who I would want to take to dinner alive or dead and why. Bizarre question but OK.
The group is then split and half ha a face to face interview and the other listened to a couple of calls then groups switched places.
Interview was conducting professionally the interviewing manager made me feel at ease immediately.
Once the interview was done everyone went back to the main training room for a final group exercise to place five calls into a priority order then your list is discussed as a group to form a consensus.
That was it. All done.
Interview questions [1]
Question 1
Can you describe a time you received poor service?
Smooth first interview, typical HR questions. Questions were related to my background and previous job, mostly. Some language assessment as well. They also asked about my strengths, weaknesses, and how I handle challenges, while maintaining a friendly tone that made the conversation feel comfortable and engaging throughout the interview process overall.
Quick application process and friendly interview. I was pleased with the process although I did not receive an offer. I believe they would like someone who has at least 2-3 years customer service experience.
Interview questions [1]
Question 1
Can you please describe a time when you met a deadline?
I interviewed at BT Group (Belfast, Northern Ireland)
Interview
Joke of a place. Management is seriously lacking empathy and communication skills. Very poor display overall. You’re only a number to these type of companies. Not acceptable in 2026. In Prison you’re treated better
Interview questions [1]
Question 1
Tell em about a time you worked together as a team