BCN Group 2nd Line Support Engineer Interview Questions

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2nd Line Support Engineer Interview

18 Jun 2024

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. I interviewed at BCN Group

Interview

Straight forward & competent interview process - friendly interview environment and much better than other's i've experienced. Hiring management have strong communication skills & everything appears to move smoothly throughout the interview process.

Interview questions [1]

Question 1

Explain a scenario where you had to go above and beyond for customer service during a stressful & fast paced environment.

Answer question

BCN Group response

Hello, Thank you for your feedback on your interview experience at BCN Group! We’re delighted to hear that you found our interview process straightforward and that you felt welcomed in a friendly environment. It’s wonderful to know that our hiring managers’ communication skills and the smooth progression of the interview process stood out to you. We appreciate you taking the time to share your experience and wish you all the best in your career journey. If you have any additional comments or suggestions, we’d love to hear them! Thanks, Evie Talent Acquisition Lead

Other 2nd Line Support Engineer interview reviews for BCN Group

2nd Line Support Engineer Interview

17 Jul 2023

Anonymous interview candidate

Manchester, England

No offer

Negative experience

Difficult interview

Application

I applied through a recruiter. The process took 2 weeks. I interviewed at BCN Group (Manchester, England) in Jul 2023

Interview

Initial Microsoft Forms technical test prior to interview. The main person interviewing me couldn't maintain a conversation, he might as well have sent me a form to fill in with my answers. There was no emotion or visual feedback from my responses (nodding/facial expressions etc.). Questions were very oddball - "What kind of people do you like to work with" rather than actual questions about me. It didn't feel like they wanted a person, more like a machine to do a job.

Interview questions [1]

Question 1

"What would your boss say if you left", "what type of customers do you dislike", "what do you not like to do", "do you get on well with the people you work with at the moment", "what kind of people do you like to work with"

Answer question