A recruiter reached and set up a call with me to discover if it I could be a fit for the position. I then went through 2 interviews. One with both the of Lead Customer Success Managers. They asked me questions about my myself and general interview questions but were also very inviting and talked about sports, which was mutual favorite topic. I then met with the Director of Customer Success and it was very similar to the first interview. I heard back within the week that I got the position.