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      Aucto

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      Customer Success Representative Interview

      19 Jun 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Aucto

      Interview

      Time-consuming assignments: 1 Interviews: 6 People to meet with: 9 Weeks the process is drawn out over: 3 Job offers: 0 A couple of the people I met with were nice, but several others came off as condescending and arrogant. 6 interviews is excessive, but it's even more exasperating when one of them consists entirely of questions that aren't relevant to the role you're interviewing for. It's quite a lot of time and energy to expend to have nothing to show for it at the end, especially if you're already discouraged by a long, fruitless job search.

      Interview questions [1]

      Question 1

      There are the basic ones like customer interactions you're proud of, what your strengths/weaknesses are, etc. There are also some scenario-based ones. For example, you may be presented with two different types of customers, asked which you'd retain if you could only choose one, and why. Also, just as a heads up, be prepared to answer questions about other roles. For example, even if you're interviewing for a CSR role, you might be asked about how you'd execute marketing strategies.
      Answer question
      1

      Other Customer Success Representative interview reviews for Aucto

      Customer Success Representative Interview

      5 Jun 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Aucto in May 2022

      Interview

      The interview process here is a bit all over the place. I felt like they were a bit condescending, especially the person who conducts the second interview. They are extremely picky and this is a niche business. They ask you trick questions so be prepared. Overall I did not have a good experience.

      Interview questions [1]

      Question 1

      One question involved a scenario where you had to choose which customer you would offer a discount to and why.
      Answer question
      1