I applied online. The process took 3 days. I interviewed at Atento (Ciudad de Mexico) in Jan 2012
Interview
Received a brief call to make the appointment. There was an interview with the external client and the presentation of a practical case scenario. The wait was long. They had an automated psychometric test, mostly cumversome and ineffective, as I later learned recruiters were barely able to interpret results.
Interview questions [1]
Question 1
How would you help this agent improve his telephone interactions with our clients?