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      Asurion

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      Asurion interviewsAsurion Customer Care Representative- Work From Home (DirecTV) interviewsAsurion interview


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      Customer Care Representative- Work From Home (DirecTV) Interview

      4 Nov 2015
      Anonymous employee
      Augusta, GA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asurion (Augusta, GA) in Oct 2015

      Interview

      Filled out an application online, you will get an e-mail asking you to do a phone interview. The first interview is with a recording where you answer questions-I guess to hear your tone of voice, if you do well they will call you within 24-48 hrs for a live phone interview.The live interview was one on one and the lady I spoke with was very nice, the interview was about 30 mins. and she extended offer before we hung up. I received another call the next from someone else giving me the start date, reviewing the pay rate, and things of that nature. They will e-mail you some paperwork that you have to fill out and scan/fax back, the second round of paperwork has a couple of pieces that have to be mailed. They do a background check, drug test, not sure if they check credit. Was offered a start date within 2 wks of the interview process. **Just an FYI- If you get an offer, they will tell you they have to do a PC scan to test the compatibility with their system. Make sure you do not let them drop the ball on this. IT never called or e-mailed me about the scan, I followed up with them the day they were supposed to do the scan to make sure everything was on schedule but did not get a response. When I was able to get thru to someone 2 days later they advised that the IT scan deadline had passed (the day before) and they will need to move my start date into December, on top of that they may need to cancel that training depending on how many reps. they have at that point. No apology or anything for their mistake, very frustrating. So just make sure you hold THEIR hand through the process or you'll pay for their error **

      Interview questions [1]

      Question 1

      Name a strength and a weakness, where do you see yourself in the future, how have you handled an upset customer, what do you know about the company, why do you want to work from home, what made you apply, tell me about yourself, name a time you had to troubleshoot technology-what did you do, give an example of a time you had to up-sell.
      1 Answer
      5