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      American Airlines

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      Customer Service Agent (CSA) Interview

      9 Jun 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at American Airlines

      Interview

      Be on time dress business dress and not business casual...know how to speak clearly about yourself and about why you want to work for American Airlines. Might be asked online and be able to answer any one of them because you will have to answer at least three.

      Interview questions [1]

      Question 1

      Look up information about the company and know how to give examples of your own personal experience and situations when dealing with people. Be articulate and genuine
      1 Answer
      2

      Other Customer Service Agent (CSA) interview reviews for American Airlines

      Customer Service Agent (CSA) Interview

      4 Jul 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at American Airlines

      Interview

      easy, basic questions and was held as a group interview. received the job on the spot after completing interview. process may take awhile to get an email back. i had to wait 7 months

      Interview questions [1]

      Question 1

      tell me about a time you had an issue with a co worker? and how did you resolve the issue.
      Answer question

      Customer Service Agent (CSA) Interview

      13 Apr 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines in Mar 2021

      Interview

      it was a mass hiring event at a local hotel, then all applicants was broken down in to groups of about 4 applicants then we went into a room where the Interviewer asked a question and we each had to give our answer in front of everybody. After that was done they went out and discussed who got the job.

      Interview questions [1]

      Question 1

      explain one time you had to deal with a difficult customer what did you?
      Answer question