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      Technical Support Representative Interview

      2 Apr 2018
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Altice (Newark, NJ) in Jan 2017

      Interview

      When they called me in I was interviewed by one supervisor. She was very kind. Probably the best supervisor during the time I was there. After a series of questions she showed me around the call floor and that was it. About 3 days later HR called me to offer me the job.

      Interview questions [2]

      Question 1

      They ask for definitions of technical terms. I'm not going to offer answers. You can easily Google these. Q: What is LAN/WAN? Q: What does DHCP stand for/what is it? Suggestion: You don't have to give a complicated answer. Q:What is DNS? Q:What is a HardDrive/SSD? Q: What is SMTP/IMAP/POP? Q: What is the difference between them? Q: Which one is the sending protocol? Q: What is Port Forwarding? Q: What is TCP/IP? Q: What's a MAC address? Q: What's a router? Q: What is a modem? Q: What does the exclamation point (!) mean in Windows? Q: What does it mean when it's next to a device in Device Manager in Windows? Q: Do you have experience with iPhones/Android/MacOS/Windows (Adding email accounts, for example?) Q: What is WiFi? Q: What is HDMI/VGA/DVI?
      1 Answer

      Question 2

      Q: Why do you want to work here?
      1 Answer
      1

      Other Technical Support Representative interview reviews for Altice

      Technical Support Representative Interview

      11 Oct 2019
      Anonymous employee
      Newark, NJ
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Altice (Newark, NJ) in Aug 2018

      Interview

      this is literally the definition of a scam. They will waste your precious time. Steer clear. The worst company ever full of lies, bad management and sneaky ways to put the blame on the reps.

      Technical Support Representative Interview

      4 Oct 2017
      Anonymous interview candidate
      Newark, NJ
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Altice (Newark, NJ) in Oct 2017

      Interview

      Applied online. Received an email with few details regarding an hiring event for 10/3/2017 from 10 to 3. Arrived at 10 to find a line of 50 people. After waiting in line for almost two hours, I got called to the desk where I was screened on technical knowledge. After that I was invited to the next step. I was taken to the 9th floor and waited for almost an hour behind the applicants that were already waiting before me. Finally I was called and interview by a tech support supervisor. Very in depth interview. Was notified that its more customer service and billing calls than actual tech support. So basically I wasted 4 hours because of the tittle of the position which is a fraud. Why not name it customer service representative? Supervisor seemed not well informed actually made me want the job less. It's a performance driven position if you don't perform or get bad reviews or evaluation then you will get written up. Seemed like a high stress level job. Was offer the job on the spot but declined. A couple of tech questions and typical corporate questions. If you disagree with a supervisor what would you do?

      Interview questions [4]

      Question 1

      Describe how you would troubleshoot a bad registry in windows?
      1 Answer

      Question 2

      How many devices can a 50 mb/s handle?
      Answer question

      Question 3

      If you have 1000 dollars and ten envelops. How would u distribute the money in each envelope so you can provide change to any amount from 1 to 1000
      Answer question

      Question 4

      How do you troubleshoot bsod
      Answer question
      5