I applied in-person. The process took 2 weeks. I interviewed at Alorica (Cutler Bay, FL) in Jul 2017
Interview
Walked in and they asked what department you'd like to work in (e.g insurance, Directv, etc) which is guaranteed as people work and resign non-stop. Then the interview process a couple of days after.
Interview questions [1]
Question 1
Let's day a technician who came in to install a satellite gets mud all over a customer carpet. She then calls Directv complaining about her dirty carpet, what would you say to her as a customer serivce representative?
I applied through a staffing agency. The process took 1 day. I interviewed at Alorica (Bengaluru) in Nov 2025
Interview
Very high level but very professional interview rounds. They mainly focus on communication skills and how well we tackle situations when customer is irated. Overall difficulty level was high. There were 4 rounds of interview i went through and I'm glad I am selected.
I applied through an employee referral. I interviewed at Alorica (Montevideo)
Interview
My experience was a facetime, where they ask very personal questions, too many silly questions that don’t even have nothing to do with the job. They make it very uncomfortable, even virtually.
Una chica me refirió y luego de dos día me llamaron. La verdad al principio estaba nerciosx porque era mi primera entrevista, pero fue fácil y la chica de la entrevista fue muy buena onda.
Interview questions [1]
Question 1
Have you ever worked?
How do you handle with a difficult customer?