I applied in-person. The process took 3 weeks. I interviewed at Allstate (San Antonio, TX) in Jun 2010
Interview
One phone interview, followed by a timed skills/personality test. A face to face interview where the interviewer asks 'give an example/practical experience' type of questions then allows the interviewee to ask questions. Drug screen > credit check > background check > offer. (email & phone support throughout)
Interview questions [1]
Question 1
Give an example of a time when you provided excellent customer service to an irate customer (sold them additional services and sent them away happy)