It is an online interview where one must record himself/herself to answer questions. Many questions require you to give examples from past experiences. I would prefer it more if the interview were face-to-face, or with another person.
Interview questions [1]
Question 1
Describe a time when you had to deal with a challenging customer. What was the situation and outcome?
In person at Alaska Airlines office.
Individual interview, second individual interview then lunch break , group interview.
It was very friendly and fun experience. Smile and interact other people
Ask questions and stand out
The interview process is lengthy and in depth. They really dive deep. Overall, it was a great experience and ensured that they find the right fit. I did end up accepting and am awaiting training.
I applied online. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2026
Interview
Two virtual interviews that included an AI interview, a personality questionnaire and a “test” of your ability to use resources provided to answer flight-related questions. After that you’re invited to an in-person interview.