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      Alaska Airlines

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      Customer Service Agent Interview

      20 May 2013
      Anonymous interview candidate
      Seattle, WA
      No offer
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Alaska Airlines (Seattle, WA) in May 2013

      Interview

      I was invited to attend a group interview today with this company. First, you watch a couple of films and some current employees speak about their jobs. I noticed that all the more mature people had MANY years of experience, which meant they were hired as young people. Being on of the more mature people in the room, I was a little concerned. Justifiably so, as it turned out We were told that while Alaska is a family oriented company but that for this position, you are required to work full time, for the summer months on all holidays and weekends. Either an 8hr a day shift, with 2 midweek days off or a 10hr shift, with 3 mid week days off. If something irregular occured during your shift, you were kind of required to stay and help them deal. They schedule 24/7 and some shifts were graveyard. This company highly regards seniority. So, as long as you were last hired, you are low man for time off and most everything else. The flight benefits sound great. An employee is eligble after 60 days. For a 3 month employment, I say hmmm. Also, I asked the phone interview lady if this ever translated to regular and not temp emp[loyment . she gave an absolute YESSS, all the time. The Alaska people said,Um,NO.rarely. A girl in the lobby, who did get the one on one interview, said she was refered by 2 current customer services agents that had been hired temp the previous year and never left. So, I don't know what the truth really is. You are divided into groups. Then you are given a question to answer as a team. I think they just want to see how you articulate. There are no wrong answers, which is so obviously not true. Think of yourself in an airport and how the employee handled your issue..Did they hold the plane for you? Did they right a mistake? That should lead you to an answer. I felt I did pretty well. They also ask you to tell them something about yourself that you wouldn't find on your resume. We were then let go and told to come back in half an hour. We all did and then waited another half an hour. They came back and read the names of the popele would made it to the next round. They were all the prettiest people in the room, as well as all very young. Some had performed well and some had not, frankly. One of the girls had very little experience and was dresed very unprofessionally nor was she particularly well spoken. If you know someone who will refer you, are good looking and willing to be molded by the company, go for it! If you are above 30 with a wealth of experience, I say don't bother. It seemed to me, by observance, that they don't want to break you of any bad habits you may have obtained along the way. They want to train you their way and hope that you will stay a long time. All that said, I was sorry not have been given a chance. Seems like a great company and I could have brought a lot to the table. Just too bad I am not 25, I would have killed it.

      Interview questions [1]

      Question 1

      Tell us something about yourself that is not on your resume. All the group questions were typical customer service scenarios. If you were a waiter and your customer had a bad meal..If you were a hairdresser and gave a bad haircut, etc
      Answer question
      11

      Other Customer Service Agent interview reviews for Alaska Airlines

      Customer Service Agent Interview

      28 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alaska Airlines

      Interview

      Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.

      Interview questions [1]

      Question 1

      List one of your best and worst experiences in customer service
      Answer question

      Customer Service Agent Interview

      4 Sept 2025
      Anonymous interview candidate
      Palm Springs, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)

      Interview

      I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .

      Interview questions [1]

      Question 1

      How would you deal with a difficult passenger
      Answer question

      Customer Service Agent Interview

      18 Apr 2025
      Anonymous interview candidate
      Seattle, WA
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Alaska Airlines (Seattle, WA) in Jan 2025

      Interview

      Very simple, easy, and straight forward. All you have to do is go into the interview, and be yourself. Smile a lot and show the recruiters why you are the right person for the job

      Interview questions [1]

      Question 1

      Why do you want to work for Alaska Airlines?
      1 Answer
      1