It's a three step process, first meeting with HR, then hiring Manager and finally a panel of mid - senior peers evaluating technical questions on how is your experience supporting customers and difficult processes.

Whiteboard problems in group interview style after an interview on the phone with a recruiter then with the HR manager. The rest was 2 rounds of group interviews, the final one being 4 interviewers.

HR Screening:- You would be ask about the your current role and whether you understood the Job Description and are you okay to go ahead. Manager Round(1st Technical Round):- You would be questioned on your current projects. Also the manager would try to know how well did you understand about the JD and are you okay to works in Shift. They will also ask you questions where in you had actually implemented a solution to check your situation handling capacity. Plus few technical questions on HTTP and Internet technologies. Presentation Round(2nd Round):- Once you clear the 1st Tech round you would be asked to give a presentation on either HTTP or DNS. Make sure you prepare the presentation by your on w/o using any available PPT on google. They will ask you questions in the answer you give, so make sure you're through with the concepts. Try to keep less then 20 slides since they ask questions on each slide and you'll just have 1 hour to wrap everything. I choose HTTP. Needless to say you should be fluent in English which would work in your favor while giving the Presentation and even if you don't know the answer put a smile on your face an give an attempt to ans it rather then passing it. Logical Reasoning(3rd Round):- You would be give 2 puzzles to solve which are relatively simple. I got 3 Bulbs in a room and crossing the river puzzle which you can google easily on google. Plus you would also be give 2 situation based scenarios to see your approach. Day as SA(4th Round):- Panel would walk you through the work they do on daily basic. This is more of you listening and the interviewer telling you so make sure you're attentive. Senior Manager Round(5th Round):- Again Some questions on yourself and why Akamai and why SA profile be confident and answer honestly. Make sure you don't ask stupid things like is there onsite opportunity and stuff. HR Round(6th Round):- Salary Discussion and questions related to yours previous companies and why did you left them. Plus HR would give a brief on benefits available in Akamai Hearing and Email Writing Test(English)(7th Round):- This is something like IELTS. If you're good in English you don't need to be afraid of this one. If you take my opinion this was very easy if your hear everything properly.