I applied online. The process took 4 weeks. I interviewed at Air Canada
Interview
I applied for the position knowing that a recruitment booth would be set up at my school. After applying online, I visited the station that they had set up, and they conducted a short interview on the spot, asking basic questions and conducting a preliminary language assessment. Because of this, I did not go through a phone interview as other candidates did. A few days later, I was invited to the recruitment day via email. The interviewing process is very chaotic and lengthy (scheduled for 4 hours); all the applicants are held in one room while waiting for their interviews. There is first a one on one interview, followed by more waiting, then a group interview where a scenario is given and the group must come up with a solution. After that, if everything goes well, a medical assessment will be scheduled. In my experience, this occurred within the week. A few days after the medical, I was allotted a time slot for a French language assessment, which happens over the phone. This I found most difficult, as you are immediately greeted with fluent french! This interview/assessment was the last step before I got an offer approximately 2-3 weeks later, just under 2 weeks prior to training.
Interview questions [1]
Question 1
Tell me about an instance in which you provided excellent customer service.
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.