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      Air Canada

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      Customer Service Representative Interview

      8 Jun 2018
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Air Canada (New York, NY) in Jun 2018

      Interview

      Submitted thru the company job posting. The link for the video interview was sent right away, which I did not do right away. Two days later, they called and offered phone interview. I spent about 15 min answering questions. And now I am scheduled for language interview the next day.

      Interview questions [3]

      Question 1

      tell me when you made mistake at work
      Answer question

      Question 2

      tell me when you disagreed with co worker
      Answer question

      Question 3

      tell me when you provided above and beyond customer service for client
      Answer question
      5

      Other Customer Service Representative interview reviews for Air Canada

      Customer Service Representative Interview

      12 Sept 2025
      Anonymous interview candidate
      Montreal, QC
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Air Canada (Montreal, QC)

      Interview

      The progress was lengthy. I had 2 interviews excluding the phone one. It took a while before I got a call back to get a response. The benefits seem nice though.

      Interview questions [1]

      Question 1

      What are your qualities and weaknesses?
      Answer question

      Customer Service Representative Interview

      1 Aug 2025
      Anonymous interview candidate
      Montreal, QC
      Declined offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Air Canada (Montreal, QC)

      Interview

      I passed 5 interviews (4 for each language} The general one was long and they asked me some treaky questions. At the end, they explained to me all about the position and they gave me the opportunity to asked them questions.

      Interview questions [1]

      Question 1

      What were my goals? Describe how did I improve myself in previous jobs?
      Answer question

      Customer Service Representative Interview

      12 Apr 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Air Canada (Toronto, ON)

      Interview

      One on one sit down interview with an interviewer. The person asking different questions. It does include role play, explaining what is expected and the schedule is base on 24/7 industry

      Interview questions [1]

      Question 1

      What does it mean to you ponctuality?
      Answer question