I applied online. The process took 2 weeks. I interviewed at Air Canada (Toronto, ON) in Mar 2017
Interview
I had online submission then got to the second level in which I was given video recording on answers to questions. After that I got emails to arrange my language assessment for I had applied in bilingual position.
Interview questions [1]
Question 1
what would you do if you have a member who is not willing to cooperative and follow the team? ; what would you do if there is a unsatisfied customer who complained to you? ; tell us about yourself, etc.
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.