I applied online. The process took 2 months. I interviewed at Agoda (Bangkok) in Mar 2015
Interview
Application for Customer Service in Bangkok. March 2015.
Process took 52 Days in total.
1. Email 3 days later with 2 written Test and English Test (around 60 questions)
2. Telephone interview after 3 days. General questions and role-play. Nice talk. 25min.
3. Email 14 days later for a Skype interview.
Nice talk, smooth interview 30 min. General Weakness, strenghts, skills, why this job... questions.
4. Email 16 days later for Skype second interview.
Nice lady, best interview so far. Mostly same questions as before, We laugh, was 40 min.
Focus: why I apply for this job.
5. Email 7 days later for Skype final round interview..
Worst interview I ever had as job seeker, had the feeling since the first min that she was not interested in my application. Some personal questions without paying too much attention to my answers.
Lasted less that 20 min.
6. Email 5 days later: "thank you" letter. I do not meet the requirements for the role.
Interview questions [1]
Question 1
General questions about the role, past experience, why I apply for this job, why i am interested in moving to Thailand....
Interview process was not as an interview. Interviewer was more focusing on previous company rather than asking questions about current job vacancy. Interviewer was not focusing on how an interviewer should be....
talent pitch assessment, practice of customer calls and complaints asking about details of the call and follow the procedure of solving the problem. Another brain games tests. and quite long questionnaire. At the end is a simple writing test. the process would take around two hors
Interview questions [1]
Question 1
write an email to hotel manager complaining about their services.
I applied through a staffing agency. The process took 3 weeks. I interviewed at Agoda (Yokohama, Kanagawa) in Jul 2016
Interview
Sent CV via staffing agency and a week later, AgodaTalentPitch URL was sent to take some tests which included role-play video (x2), math test, personality test, and etc. (nearly took 2+ hours!) Then on to a face-to-face interview. Approx. 2-3 week process until the interview.
Interview questions [1]
Question 1
Basic Questions: why choose, your strength/weakness, hospitality/travel &/or stress related questions. Also, a simple role-play to check your politeness (I guess). They will check your English level but no standardized test; just conversational. Some additional questions relating your feedback provided at Basic Questions.
