I was gone until 3rd interview. For my friends, they have conducted the interview remotely but for me they asked me to join a program and the interview will be conducted afterward. I went to the last interview and answered them honestly but the company dont even bothered me after the interview. I went from Penang to KL just for the interview but get a response like this that they have a better candidate. also applied for so many positions afterward received am not suitable and they moved forward to the better candidate without interviewing me.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.