All parts went as expected except for the last interview with the manager who was an Italian guy who was more interested in testing you rather than having a normal conversation and assessing skills, he definitely didn't like me and if I had it passed I would have a very complicated boss to work with. I had a similar interview and passed it at a better company. I had a similar interview and passed it at a large energy company in Europe.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.