I applied via LinkedIn, got an email saying that they want go schedule an interview to chose the time frame I'm available. The first interview took around 15 mins the recruiter asked me to talk about myself and what was my motivation to apply and then I was introduced to the company. After the first contact I had to do an online assessment that consisted of writing emails to the customers in 2 different languages (English and the one I was applying) Finally I got the final interview with the team manager, I had the typical interview questions, talk about yourself, about a time you had to make a decision, what do you think about integrity, if they hire me which guarantee they have that I won't resign the next day. Also we did a role play, of a "real" situation, there was no right or wrong to this, just how would I react in different scenarios.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.